Phone Support Specialist Role

3 weeks ago


Cincinnati, Ohio, United States Voda Cleaning and Restoration Full time

Voda Cleaning and Restoration is expanding its customer care team and is looking for a dedicated Cleaning and Restoration Customer Care Professional. As a crucial member of our team, you will be responsible for delivering top-notch customer service via phone calls. This role requires excellent communication skills, problem-solving abilities, and a commitment to excellence.

Responsibilities:

  • Answering inbound calls and responding to customer inquiries in a prompt and professional manner
  • Scheduling appointments and jobs accurately using our scheduling software
  • Providing accurate information about products, services, and policies to clients
  • Resolving customer complaints and issues efficiently and empathetically
  • Maintaining detailed records of customer interactions in our system

Qualifications:

  • High school diploma or equivalent; additional education is a plus
  • Proven experience in customer service, preferably in a phone-based role
  • Familiarity with the cleaning and restoration industry is a plus

We offer a competitive salary range of $17.00 - $19.00 per hour and a dynamic work environment that encourages growth and development. If you are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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