Phone Support Advocate

4 weeks ago


Cincinnati, Ohio, United States Cypress HCM Full time
Responsibilities
  • Respond to customer inquiries via phone calls, email, social media, and online chat
  • Recognize sales opportunities and refer clients to sales associates
  • Stay up-to-date on bank products, services, policies, and procedures
  • Resolve customer issues related to loan products
  • Perform customer account transactions and maintenance activities accurately
  • Escalate customer requests requiring additional knowledge or expertise

Estimated Salary: $18/hour



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