Member Support Specialist

3 days ago


Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

Job Title: Member Support Specialist

Planet Fitness - Midwest Management Group seeks an empathetic and detail-oriented Member Support Specialist to provide top-notch support to our members.

In this role, you will serve as the primary point of contact for member inquiries, resolve issues, and exceed expectations.

Responsibilities:

  • Respond to member inquiries via phone, email, and in-person, providing solutions and exceeding expectations.
  • Manage membership sign-ups, renewals, and cancellations, maintaining accurate records.
  • Collaborate with staff to ensure a clean, safe, and welcoming environment.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements:

  • Previous customer service experience, preferably in a membership-based organization.
  • Basic computer proficiency and ability to learn software applications.
  • Strong communication, problem-solving, and interpersonal skills.
  • High school diploma or equivalent required.
  • Must be at least 18 years old.
  • CPR/AED certification required.

Salary: $17-$22 per hour, depending on experience.

Benefits:

Join our team and enjoy a competitive hourly wage, opportunities for growth, and a supportive work environment.



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