Member Support Specialist
3 days ago
Job Title: Member Support Specialist
Planet Fitness - Midwest Management Group seeks an empathetic and detail-oriented Member Support Specialist to provide top-notch support to our members.
In this role, you will serve as the primary point of contact for member inquiries, resolve issues, and exceed expectations.
Responsibilities:
- Respond to member inquiries via phone, email, and in-person, providing solutions and exceeding expectations.
- Manage membership sign-ups, renewals, and cancellations, maintaining accurate records.
- Collaborate with staff to ensure a clean, safe, and welcoming environment.
- Participate in ongoing training and development to improve skills and knowledge.
Requirements:
- Previous customer service experience, preferably in a membership-based organization.
- Basic computer proficiency and ability to learn software applications.
- Strong communication, problem-solving, and interpersonal skills.
- High school diploma or equivalent required.
- Must be at least 18 years old.
- CPR/AED certification required.
Salary: $17-$22 per hour, depending on experience.
Benefits:
Join our team and enjoy a competitive hourly wage, opportunities for growth, and a supportive work environment.
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