Help Desk Support Specialist
4 days ago
Job Summary:
SAIC is seeking a highly skilled Help Desk Engineer to support a 24x7 data center and its users at a customer site in Princeton, NJ.
The ideal candidate will have great communication skills to respond to user requests in a user-friendly and professional manner.
Key Responsibilities:
- Monitor and troubleshoot computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify and coordinate resolution of problems;
- Answer Help Desk requests at a Tier I Level, providing adequate triage and follow-up;
- Develop and maintain scripts for operation use;
- Escalate HPC issues to system and vendor staff;
- Troubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression;
- System deployments and routine maintenance such as patching, updates, etc.;
- Triage and investigate tickets for users as they come in;
- Perform operations level technical tasks i.e. reset passwords, resolve printing/scanning issues, peripheral hardware issues, etc.;
- Perform operations logistics such as building checks, package logging, visitor processing, answer phone calls, etc.;
- Taking on non-interference projects.
Requirements:
- 3 years Experience;
- High School Diploma;
- Experience working directly with general Information Technology;
- Experience working with Windows, Linux, and/or Mac Systems;
- US Citizenship required with the ability to obtain and maintain a Public Trust clearance.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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