Help Desk Support Specialist

4 days ago


Princeton, New Jersey, United States SAIC Full time

Job Summary:

SAIC is seeking a highly skilled Help Desk Engineer to support a 24x7 data center and its users at a customer site in Princeton, NJ.

The ideal candidate will have great communication skills to respond to user requests in a user-friendly and professional manner.

Key Responsibilities:

  • Monitor and troubleshoot computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify and coordinate resolution of problems;
  • Answer Help Desk requests at a Tier I Level, providing adequate triage and follow-up;
  • Develop and maintain scripts for operation use;
  • Escalate HPC issues to system and vendor staff;
  • Troubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression;
  • System deployments and routine maintenance such as patching, updates, etc.;
  • Triage and investigate tickets for users as they come in;
  • Perform operations level technical tasks i.e. reset passwords, resolve printing/scanning issues, peripheral hardware issues, etc.;
  • Perform operations logistics such as building checks, package logging, visitor processing, answer phone calls, etc.;
  • Taking on non-interference projects.

Requirements:

  • 3 years Experience;
  • High School Diploma;
  • Experience working directly with general Information Technology;
  • Experience working with Windows, Linux, and/or Mac Systems;
  • US Citizenship required with the ability to obtain and maintain a Public Trust clearance.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy:

SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.



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