Help Desk Support Specialist
3 weeks ago
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Responsibilities:- Provide prompt, courteous support company-wide, in person or via phone or email.
- Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment.
- Understand and Follow documented service operations, policies, and procedures.
- Provide prompt, courteous, and complete resolution of customer requests.
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment.
- Receive and document all inbound tickets, emails, phone calls, and in-person requests for IT services.
- Travel to local offices to troubleshoot and resolve issues.
- Document, track, and monitor technical problems and solutions.
- Prepare activity reports.
- Inform management of recurring problems.
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.
- Administer help desk software.
- Employees must cooperate with the licensee and department staff in any inspection, inquiry, or investigation.
- Additional tasks and responsibilities may be assigned.
- Minimum one year of professional IT experience.
- Audio/Visual experience a plus.
- Valid Driver's License.
- Some proficiency in AD, Office365, Multiple browsers, Computer Hardware.
- Experience supporting Android and iPhone, Mobile Device Management a plus.
- MAC OS experience also a plus.
- Working knowledge of printer management.
- Experience working with LAN administration.
- Logical troubleshooting skills.
- Excellent time management and interpersonal skills and a high-level attention to detail.
- Understanding of best security practices and continual updating of knowledge base.
- Competitive Insurance Benefits (Medical, Dental, Vision).
- Paid Holidays-Including a Birthday Holiday.
- Generous PTO.
- Employee Incentive & Discount Programs.
- 403b Retirement Plan.
- Incredible career growth opportunities.
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