Trade Support Specialist

4 weeks ago

Princeton, New Jersey, United States Sourcepro Search, LLC Full time
Job Title: Real Time Futures Trade Support

We are seeking a highly motivated and hands-on Trade Support & Quality Assurance Analyst to join our Trading Operations Futures Team.

About the Role:

This is a hybrid role that involves working closely with our trading desks to provide operational support, coordinating with external technical staff, and maintaining daily Exchange Operations.

Key Responsibilities:
  • Interacting directly with member Firm's trading desks to provide all operational support.
  • Coordinate with external technical staff for firm configurations of trading sessions and networking connectivity.
  • Maintaining and completing all daily Exchange Operations.
  • Evaluate and monitor order status, net positions, daily settlements and client connectivity.
  • Analysis and review of client investigations.
  • Participating in the firm's Quality Assurance program.
  • Developing, authoring and troubleshooting comprehensive test scenarios which are validated against the testing system.
  • Proactively participating in the review of business requirements for the purpose of developing test case scenarios that ensure complete test coverage of application functionality.
  • Developing, maintaining and executing test plans that validate new features and releases.
  • Ensuring all software issues are reported and handled efficiently per the firm's software defect remediation process.
  • Participating in all aspects of a full-life cycle development methodology.
  • Developing and performing application certification with external clients to ensure smooth transition of new features being enabled in the production environment.
  • Communicating status efficiently and ensuring the team is on track for all manual testing.
  • Providing timely resolution of technical and user specific issues and requests.
  • Engaging in continuous process evaluation and improvement.
  • Assisting Department Manager with Industry-based calls.
  • Maintaining knowledge of Industry trends and their impact on trade support.
  • Troubleshooting technical and functional issues based on exchange Rules and system design.
Requirements:
  • Bachelor's degree or equivalent in Finance or IT/Computer Science.
  • Proficient in Microsoft Excel.
  • Knowledge/prior use of JIRA tracking software is a plus.
  • Futures, options and/or equities Industry background is a plus.
  • Experience testing trade execution systems at an exchange or for an ECN/ATS is a plus.
  • Must have the capacity to thoroughly understand the Software Quality Assurance testing process and best practices.
  • Strong team based and customer facing verbal and written communication skills are a must.
  • Must possess the aptitude for automated testing of a platform in an integrated testing environment, as well as testing user-interface and transaction-processing systems.
  • Effective analytical and problem-solving skills.
  • Required to be a self-motivated, patient, dynamic, organized and responsible team player.
  • Function at a high level and prioritize critical tasks in a dynamically changing environment.
  • Possess a strong sense of ownership and responsibility.
About Us:

Sourcepro Search, LLC is a leading provider of search services for the financial industry.

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