Help Desk Support Specialist

3 weeks ago


Princeton, New Jersey, United States Community Options Full time
Help Desk Analyst Job Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are seeking a highly skilled Help Desk Analyst to join our team in Hillsborough, NJ.

Key Responsibilities:
  • Provide exceptional customer service and technical support to our employees and stakeholders.
  • Assist our IT team with troubleshooting and resolving technical issues.
  • Document and track technical problems and solutions.
  • Prepare activity reports and inform management of recurring problems.
  • Administer help desk software and ensure seamless integration with our systems.
Requirements:
  • Minimum one year of professional IT experience.
  • Audio/Visual experience a plus.
  • Valid Driver's License.
  • Proficiency in AD, Office365, Multiple browsers, Computer Hardware.
  • Experience supporting Android and iPhone, Mobile Device Management a plus.
  • MAC OS experience also a plus.
  • Working knowledge of printer management.
  • Experience working with LAN administration.
  • Logical troubleshooting skills.
  • Excellent time management and interpersonal skills and a high-level attention to detail.
Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision).
  • Paid Holidays—Including a Birthday Holiday.
  • Generous PTO.
  • Employee Incentive & Discount Programs.
  • 403b Retirement Plan.
  • Incredible career growth opportunities.


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