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Customer Success Manager
2 months ago
Abbott Laboratories, a global leader in healthcare, is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Digital Solutions Division, you will play a critical role in developing, retaining, and growing our existing customer base for our EHR-based care pathway program.
Key Responsibilities- Partner with the Digital Solutions Sales and Implementation teams to ensure overall program and customer relationship success.
- Facilitate the adoption of best practices tailored to the customer's business goals and objectives, and IT roadmap.
- Build trust and create meaningful relationships among champions and key executives within each account.
- Retain and grow accounts while mitigating risk.
- Ensure each client understands the ROI/value delivered to their business through conducting virtual or on-site business reviews that align to the client's business goals and objectives.
- Identify product improvements or new solution development opportunities by incorporating key learnings from our customers, industry trends, market activities, and competitors.
- BA/BS in Business, Life Sciences, Nursing, or related field.
- MBA or MHA strongly preferred.
- At least 3-5 years account management experience, preferably in cardiovascular.
- Prior clinical, administrative, or IT operations experience in a hospital system, leadership position preferred.
- Basic knowledge of Electronic Health Record systems (EHR), e.g. Epic, Cerner.
- Strong empathy for customers and passion for account growth.
- Strong understanding of value drivers in recurring revenue business models.
Abbott Laboratories is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.
