HR Operations Specialist

5 days ago


Phoenix, Arizona, United States Wells Fargo Full time
About This Role

This position plays a critical role in delivering on separations services processes in a timely and accurate manner. You will lead logical conclusions to inquiries, execute against required data received and record maintenance, and understand HR policies and procedures requirements.

Key Responsibilities
  • Support operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
  • Use process expertise to resolve escalated complex issues, in a timely manner
  • Provide feedback and present ideas for improving or implementing processes
  • Perform complex operational and customer support initiatives within operations functional area
  • Understand and adhere to functional policies and procedures
  • Apply operational skills and expertise to perform work and action requests
  • Provide subject matter expertise and guidance to stakeholders
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Interact with internal customers and provide quality service
Requirements
  • Around 2-4 years of working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures
  • Basic Microsoft Office Skills to include Word, Excel, Outlook, and basic reporting tool
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Hands-on experience in Workday & Service Now
  • Demonstrated ability to work with leaders and team members at all levels and across functional lines
  • Strong prioritization and follow-up skills
  • Demonstrated experience establishing and maintaining effective working relationships
  • Strong problem-solving and analytical skills; ability to identify, analyze, and solve problems
  • Excellent verbal, written, and interpersonal communication skills
  • Demonstrated customer service skills; with a strong ability to handle difficult stakeholder inquiries
Benefits
  • Estimated salary: $65,000 - $80,000 per year
  • Competitive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment
What We Offer

We are committed to providing our employees with a positive and inclusive work environment that supports their well-being and career growth. At Wells Fargo, we believe in diversity, equity, and inclusion, and we welcome applications from all qualified candidates.



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