Patient Access Coordinator

2 weeks ago

Cheyenne Wyoming, United States Hanger, Inc. Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team at Hanger, Inc. As a Patient Access Coordinator, you will play a critical role in ensuring the smooth operation of our Patient Care Centers.

Key Responsibilities
  • Provide exceptional customer service to patients, fellow employees, and referral sources
  • Maintain accurate and complete patient files, ensuring compliance with Hanger Policies
  • Ensure the privacy and security of protected health information per HIPAA rules
  • Assist with patient follow-up as directed
  • Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary
  • Enter patient demographics and insurance verifications as appropriate
  • Efficiently manage multiple phone lines
  • Record written documentation that is clear, concise, and accurate
  • File all patient charts and other documentation, following established guidelines
  • Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls
Requirements
  • High school diploma or equivalent combination of education and experience required
  • Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment
  • Less than one year of customer service, administrative or related experience required
  • Experience in a receptionist position or experience with medical front office procedures preferred
  • A minimum score of 70 on the Talent Bullseye assessment completed as part of Hanger's selection process is required
  • Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
Additional Success Factors
  • Strong interpersonal, oral (including telephone) and written communication skills
  • Ability to key 30 words per minute with accuracy required
  • Ability to work with handicapped individuals
  • Understanding of Alpha filing system
  • Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred
  • Ability to use a computer, including Windows-based software and e-mail
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Our Investment in You
  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Relocation Assistance
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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