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Patient Access Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team at Hanger, Inc. As a Patient Access Coordinator, you will play a critical role in ensuring the smooth operation of our Patient Care Centers.
Key Responsibilities- Provide exceptional customer service to patients, fellow employees, and referral sources
- Maintain accurate and complete patient files, ensuring compliance with Hanger Policies
- Ensure the privacy and security of protected health information per HIPAA rules
- Assist with patient follow-up as directed
- Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary
- Enter patient demographics and insurance verifications as appropriate
- Efficiently manage multiple phone lines
- Record written documentation that is clear, concise, and accurate
- File all patient charts and other documentation, following established guidelines
- Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls
- High school diploma or equivalent combination of education and experience required
- Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment
- Less than one year of customer service, administrative or related experience required
- Experience in a receptionist position or experience with medical front office procedures preferred
- A minimum score of 70 on the Talent Bullseye assessment completed as part of Hanger's selection process is required
- Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
- Strong interpersonal, oral (including telephone) and written communication skills
- Ability to key 30 words per minute with accuracy required
- Ability to work with handicapped individuals
- Understanding of Alpha filing system
- Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred
- Ability to use a computer, including Windows-based software and e-mail
- Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest