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Patient Access Coordinator

2 months ago


Cheyenne Wyoming, United States Hanger, Inc. Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team at Hanger, Inc. As a Patient Access Coordinator, you will play a critical role in ensuring the smooth operation of our Patient Care Centers.

Key Responsibilities
  • Provide exceptional customer service to patients, fellow employees, and referral sources
  • Maintain accurate and complete patient files, ensuring compliance with Hanger Policies
  • Ensure the privacy and security of protected health information per HIPAA rules
  • Assist with patient follow-up as directed
  • Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary
  • Enter patient demographics and insurance verifications as appropriate
  • Efficiently manage multiple phone lines
  • Record written documentation that is clear, concise, and accurate
  • File all patient charts and other documentation, following established guidelines
  • Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls
Requirements
  • High school diploma or equivalent combination of education and experience required
  • Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment
  • Less than one year of customer service, administrative or related experience required
  • Experience in a receptionist position or experience with medical front office procedures preferred
  • A minimum score of 70 on the Talent Bullseye assessment completed as part of Hanger's selection process is required
  • Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
Additional Success Factors
  • Strong interpersonal, oral (including telephone) and written communication skills
  • Ability to key 30 words per minute with accuracy required
  • Ability to work with handicapped individuals
  • Understanding of Alpha filing system
  • Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred
  • Ability to use a computer, including Windows-based software and e-mail
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Our Investment in You
  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Relocation Assistance
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest