Senior Client Services Specialist

1 week ago

Grand Island, Nebraska, United States Conifer Health Solutions Full time
Job Overview

POSITION SUMMARY

The individual in this role is accountable for addressing and conducting thorough investigations of complex client inquiries related to account-level concerns and procedural questions. For escalated inquiries, the representative will collaborate with all relevant stakeholders to resolve issues and ensure closure by identifying root causes or contributing factors. This will involve both written and verbal communication with clients or their representatives (such as payers or legal representatives) via email or phone. A comprehensive understanding of Conifer Health Solutions and client requirements is essential for delivering effective resolutions and services.

KEY RESPONSIBILITIES

Responsibilities include, but are not limited to:
  • Addressing intricate inquiries by coordinating with various management levels across different departments to ensure thorough research and resolution. Analyze breakdowns and trends to derive actionable insights. Communication will primarily be written (75%) and oral (20%).
  • Conducting detailed analyses of escalated issues to identify underlying drivers and root causes, requiring investigation and reporting mechanisms for monthly data analysis.
  • Weekly analysis of trending reports for management, providing insights related to issues, root causes, and potential solutions supported by relevant data.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

To succeed in this position, candidates must demonstrate the following:
  • Independent and analytical thinker with a proven track record of conducting detailed analyses and formulating recommendations.
  • Ability to facilitate resolution of complex issues through effective mediation with internal partners.
  • Sound judgment in evaluating risks and escalating issues to management when necessary.
  • Resourcefulness in problem-solving while knowing when to seek assistance or clarification.
  • Exceptional communication skills, including strong interpersonal, verbal, and written abilities, along with excellent listening and organizational skills.
  • Advanced troubleshooting capabilities, with the ability to research and articulate complex process breakdowns and trends.
  • Capacity to maintain high productivity standards while ensuring exceptional quality and accuracy in a fast-paced environment.
  • Proficient understanding of Hospital Revenue Cycle Services.
  • Strong data entry and typing skills.
  • Team-oriented mindset, demonstrating a willingness to assist others and go above and beyond to achieve objectives.
  • Intermediate proficiency in Microsoft Office applications (Word, Excel).
Conifer Health Solutions requires candidates to comply with all applicable laws regarding vaccinations and screenings prior to employment commencement.

EDUCATION AND EXPERIENCE

Preferred qualifications include:
  • Bachelor's Degree in Business or Healthcare, or equivalent experience.
  • A minimum of three years of experience in client relations or a similar role, preferably within the healthcare sector.
PHYSICAL REQUIREMENTS

Candidates must be able to:
  • Remain seated at a computer for extended periods.
  • Work additional hours as necessary.
WORK ENVIRONMENT

The work environment typically involves:
  • A call center setting with headsets and multiple workstations in close proximity.

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