Patient Service Representative

4 weeks ago


Jonesboro, Arkansas, United States St. Bernards Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at St. Bernards Healthcare. As a key member of our clinical staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and families.

Responsibilities
  • Greet patients and families, and arrange for the efficient and orderly registration of patients.
  • Collect and verify accurate patient and insurance information, and ensure patients are aware of clinic policies and procedures.
  • Answer telephone calls and respond to billing inquiries from patients.
  • Process medical records requests, information requests, and general patient account functions.
  • Work with confidential patient information and maintain a high level of discretion and professionalism.
Requirements
  • High school diploma or equivalent required.
  • Minimum one year of experience in a customer service setting, preferably in a healthcare environment.
  • Ability to work independently and exercise good judgment.
  • Normal office environment with close eye work, vision corrected to 20/20, and ability to sit for 7-8 hours per day.
Working Conditions

This is a safety-sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.



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