Insurance Customer Service Representative
4 weeks ago
As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service to our policyholders. Your primary duties will include:
- Assisting customers with their insurance needs by providing accurate and timely information
- Processing policy changes and updates in our system
- Handling incoming calls and emails from customers regarding policy inquiries and claims
- Collaborating with team members to resolve customer issues and ensure customer satisfaction
- Maintaining customer records and updating information as needed
- Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
- Staying up to date with insurance products and industry trends to effectively assist customers
- Following company policies and procedures to ensure compliance with regulations and guidelines
- Meeting or exceeding performance goals and targets set by the company
- Continuously improving knowledge and skills through training and development opportunities
Requirements:
High school diploma or equivalent required
1-2 years of customer service experience preferred
Strong communication and problem-solving skills
Ability to work in a fast-paced environment
Proficiency in Microsoft Office and other software applications
What We Offer:
Competitive salary and benefits package
Opportunities for career growth and advancement
Collaborative and supportive work environment
Recognition and rewards for outstanding performance
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information]. We look forward to hearing from you
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