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Customer Service Representative

2 months ago

Jonesboro, Arkansas, United States Duravant Full time
Customer Service Representative - Parts and Service

Join Duravant's Lifecycle Services team as a Customer Service Representative - Parts and Service. In this role, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Manage and process customer orders, including parts and service requests
  • Provide technical information and support to customers regarding equipment operation and maintenance
  • Collaborate with internal teams to resolve customer issues and improve service delivery
  • Monitor and report on customer satisfaction and feedback
Requirements:
  • Bachelor's degree in a related field or equivalent experience
  • 2+ years of experience in a manufacturing or customer service environment
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

At Duravant, we are committed to providing our employees with a positive and inclusive work environment. We offer a range of benefits and programs to support your physical and mental well-being, including comprehensive health insurance, retirement savings plans, and paid time off.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.