Technical Operations Lead

3 days ago


San Jose, California, United States Canonical - Jobs Full time

Canonical is seeking an experienced Technical Operations Lead to join our team in delivering exceptional support services to our customers. This is a remote position offering a competitive salary of $130,000 per annum, as well as a comprehensive benefits package including 100% work-from-home flexibility, learning and development opportunities, recognition rewards, annual leave, and priority pass for travel.

The successful candidate will have extensive CLI experience with Linux at a technical level, leadership experience, and excellent communication skills. Fluency in two languages, with English being the primary language, is also essential.

Responsibilities:

  • Leadership of a professional support team
  • Operational control and shift scheduling
  • Accountability for key performance indicators (KPIs)
  • Ensuring customer satisfaction
  • Contribution to the support knowledge base


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