Operational Excellence Lead

4 days ago


San Francisco, California, United States Harvest Technical Services, Inc. Full time
Job Summary

Harvest Technical Services, Inc. is seeking a skilled Operational Excellence Lead to join their team.

The successful candidate will be responsible for ensuring the operational team has the necessary capabilities, resources, and mindsets to thrive in a rapidly growing business environment.

This role falls under the company's travel insurance pillar, where strategic and operational capabilities are cultivated, refined, and disseminated throughout the organization.

Main Responsibilities
  • Amplify the company's travel insurance Scaled Ops' influence and exceptional capabilities for both internal and partner BPOs.
  • Collect best practices, conduct root cause analysis, iterate upon them to near-perfection, and roll them out organization-wide.
Cross-Functional Collaboration and Partnership
  • Collaborate with internal and external leaders across Operation service, including Partner Management, Quality Insights, Training, Workforce Management, and more to ensure our community receives best-in-class support.
  • Support partner teams with change management as we launch new tools, workflows, pilots, KPIs, and more.
  • Collaborate with other Leads to implement global projects and support the expansion of the company's coverage work to our larger partner network.
Operational Insights and Root Cause Analysis:
  • Support providing insights and process analysis within the company's Scaled Operations and Optimization organization, as well as for our community and cross-functional teams.
  • Monitor both leading and lagging metrics to promptly identify opportunities for operational improvements, including those related to the extended workforce (Partners).
  • Conduct post-mortem and root cause analyses on quality error trends, critical errors, and newly launched products.

Salary: $35-$38 per hour, depending on experience and qualifications.



  • San Francisco, California, United States MICRON PRODUCTS Full time

    Job OverviewMicron Products seeks an experienced Operational Excellence Lead to manage all product realization activities associated with injection manufacturing, quality control, and general maintenance. This role will lead operational activities on shift, ensuring seamless execution and continuous improvement.


  • San Pablo, California, United States Bio-Rad Laboratories Full time

    Drive Business Growth with Lean Operational ExcellenceBio-Rad Laboratories, a global leader in life science research and clinical diagnostics, seeks a Strategic Operational Excellence Lead to drive business performance through the application of Lean Operational Excellence tools, processes, and concepts. This role will lead the development and implementation...


  • San Francisco, California, United States JLL Full time

    JLL empowers you to drive results. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong....


  • San Francisco, California, United States Hillhouse Investment Group Full time

    Job OverviewWe are seeking an experienced Executive Director to lead our operational excellence initiatives. This role will play a critical part in driving productivity, efficiency, and profitability across the organization.Key ResponsibilitiesDevelop and implement annual operation forecasting reports and strategiesOversee and evaluate day-to-day operations,...


  • San Francisco, California, United States JLL Full time

    About Us: At JLL, we empower professionals to drive innovation and shape the future of real estate. Our commitment to excellence is reflected in our world-class services, advisory, and technology solutions that benefit our clients worldwide.">Salary: The estimated annual compensation for this position ranges from $138,400.00 to $173,000.00 USD, based on...


  • San Mateo, California, United States US Tech Solutions Full time

    Job TitleStudy Management and Operational Excellence LeadJob SummaryWe are looking for a Study Management and Operational Excellence Lead to join our team at US Tech Solutions. The successful candidate will be responsible for managing the operational aspects of clinical studies, ensuring compliance with regulatory requirements, and driving process...


  • San Francisco, California, United States Annexon Biosciences Full time

    Company OverviewAt Annexon Biosciences, we are a cutting-edge biopharmaceutical company driving innovative therapies for patients with classical complement-mediated neuroinflammatory diseases. Our novel scientific approach focuses on blocking the inflammatory cascade at its source, providing meaningful benefits across multiple autoimmune and...


  • San Francisco, California, United States DANIEL DEFENSE LLC Full time

    DANIEL DEFENSE LLC seeks a visionary leader to drive operational excellence and spearhead strategic innovation.About the RoleThis is an exceptional opportunity to join a company at the forefront of the firearms industry, leveraging cutting-edge technologies and processes to optimize operations, manufacturing, and inventory management. As a Strategic...


  • San Francisco, California, United States Hinge Health Full time

    About the Opportunity">Hinge Health is seeking a skilled Business Operations and Strategy Professional to drive strategic initiatives and operational excellence. As part of our team, you will play a critical role in developing company strategy, transforming operations, and managing key cross-functional projects.">About You">We are looking for an individual...


  • San Francisco, California, United States PlayerZero Full time

    About PlayerZero: We are building a self-healing system for software that automates defect resolution and development. Our platform is used by engineering and support teams to:autonomously debug problems in the softwarefix issues directly in the codeprevent these problems from recurringWe are backed by leading investors, including Foundation Capital, WndrCo,...


  • San Francisco, California, United States Pinpoint Talent Full time

    Pinpoint Talent is seeking a highly skilled Senior Financial Operations Lead to join our team. This is an exceptional opportunity to lead and mentor a team of accounting professionals, drive financial efficiency, and contribute to the success of our organization.OverviewAs a Senior Financial Operations Lead, you will be responsible for overseeing the...


  • San Francisco, California, United States salesforce Full time

    Salesforce, the Customer Company, inspires business innovation with AI, data, and CRM. We empower Trailblazers to drive performance, growth, and positive change worldwide.The Director of Software Engineering will analyze quality and security metrics across teams, designing strategies for continuous improvement. This leader will implement quality principles,...


  • San Francisco, California, United States DataSF Full time

    About the JobAt DataSF, we are committed to delivering an exceptional airport experience where people and our planet come first. We strive to be a diverse, equitable, and inclusive employer.Job SummaryWe are seeking an experienced Airport Operations Manager to lead our Airside Operations team at San Francisco International Airport (SFO). As a key member of...


  • San Francisco, California, United States Tapestry, Inc. Full time

    Job Title: Operations Supervisor LeadThe company Tapestry, Inc. is seeking an experienced Operations Supervisor Lead to join their team. As a key member of the management team, you will be responsible for overseeing the day-to-day operations of the organization, ensuring that all tasks are completed efficiently and effectively.About Kate Spade New York:Kate...

  • Restaurant Shift Lead

    3 weeks ago


    San Diego, California, United States Baximus Onsite LLC Full time

    Job SummaryAt Baximus Onsite LLC, we're seeking a motivated Restaurant Shift Lead to join our dynamic team. As a vital part of our restaurant's success, you'll oversee daily operations, ensuring seamless service delivery during your shifts.Salary: $18.10 per hourWe offer a competitive pay package with performance-based bonuses, comprehensive health...


  • San Francisco, California, United States Michael Page Full time

    **About the Role**We are seeking a highly skilled Operations and Business Development Lead to join our team at Michael Page. This is an exciting opportunity for a seasoned professional to contribute to the expansion of market presence, drive business growth, and enhance customer experience.The ideal candidate will possess excellent leadership skills, a...


  • San Francisco, California, United States Autodesk Full time

    Role OverviewWe are seeking a highly skilled Senior Strategic Operations Lead to join our team at Autodesk in San Francisco, California. This is a unique opportunity to support the Chief Technologist in the COO organization and play a critical role in driving business success.About the RoleThe successful candidate will act as a strategic advisor and...


  • San Francisco, California, United States Levi Strauss & Co. Full time

    Levi Strauss & Co. is committed to delivering exceptional products that exceed customer expectations. To achieve this, we're seeking a skilled Lead Developer for Product Fit Excellence to join our team in San Francisco, CA.About the RoleThis on-site position involves leading the development of seasonal fit blocks, ensuring they meet design's fit direction...


  • San Diego, California, United States LEAD Staffing Full time

    Job OverviewWe are seeking a highly skilled Machinist Lead Specialist to join our team at LEAD Staffing. This is an excellent opportunity for someone with experience in naval ship mechanical systems and repair.Key ResponsibilitiesLays out passage holes on bulkheads, decks, and other surfaces for connections, such as shafting and steam lines.Install, adjust,...


  • San Francisco, California, United States Cypress HCM Full time

    Job OverviewCypress HCM is seeking a highly skilled Regulatory Operations Manager to lead the development and launch of regulatory products and workflows for jurisdictions worldwide.