Patient Services Representative

4 weeks ago


SaintBrieuc, Bretagne, United States Inova Full time
About the Role

We are seeking a highly skilled Oncology Patient Specialist 3 to join our team at Inova. As a key member of our Cancer Center, you will play a vital role in providing exceptional patient care and ensuring seamless access to our services.

Key Responsibilities
  • Customer Service: Provide courteous and professional service to internal and external customers, identifying their needs and exceeding their expectations.
  • Scheduling and Services: Complete assigned activities related to complex Oncology scheduling and services, verifying and entering insurance information and authorization/referral requirements.
  • Financial Counseling: Counsel patients on financial liability, using available financial counseling tools to achieve maximum reimbursement for patient services.
  • Problem-Solving: Contribute to a safe patient care environment by identifying, analyzing, and effectively solving problems.
  • Communication: Communicate effectively with various audiences, using the most appropriate methods for the situation.
Requirements
  • Experience: 4 years of healthcare patient access experience, healthcare revenue cycle experience, or 4 years of related oncology medical office experience.
  • Education: High School diploma or equivalent.
About Inova

Inova is Northern Virginia's leading nonprofit healthcare provider, serving our communities with world-class healthcare. Our team members are the reason we're a national leader in healthcare safety, quality, and patient experience. We support our people at every step, from best-in-class facilities to professional development opportunities.



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