Patient Financial Services Representative
1 week ago
We are seeking a highly skilled and detail-oriented Patient Financial Services Representative to support our departmental goals and mission. In this role, you will demonstrate accountability, accuracy, and effective communication skills to identify and communicate payer authorizations and referral requirements, determine patient financial responsibilities, and notify patients or guardians when necessary.
Key Responsibilities:- Work independently to complete assignments without close supervision.
- Improve inefficiencies and minimize repetitive errors by optimizing workflow processes.
- Identify the cause of problems and develop appropriate solutions using logical reasoning.
- Communicate insurance benefits and patient liabilities clearly using effective communication methods and styles.
- Use online payer verification systems to obtain and validate insurance information promptly and accurately.
- Collaborate with other departments to assist or transport patients/visitors needing special attention or support.
- Interview patients to secure and document necessary medical, financial, demographic, and insurance information.
- Educate and assist patients in completing applications for alternative payment sources (e.g., medical assistance programs, loans, grants).
- Report safety hazards/violations and take action to protect guests until help arrives if necessary.
- Notify patients, staff, physicians, and patient representatives of scheduling changes promptly and professionally.
- 1 year of customer service or medical setting experience, OR an Associate's degree in lieu of experience.
- High School diploma or equivalent required.
- Experience with Epic (preferred but not required).
- MUST BE ABLE TO WORK WEEKENDS (Every Other Weekend)
This role requires a strong attention to detail, excellent communication skills, and the ability to work independently. If you have a passion for helping patients and a keen attention to detail, we invite you to apply for this role.
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