Patient Care Coordinator
2 days ago
InnovaCare Health is seeking a highly skilled Patient Care Coordinator to join our team in New Braunfels, TX. As a Patient Care Coordinator, you will play a vital role in ensuring our patients receive the highest quality care.
Job SummaryThe Patient Care Coordinator is responsible for welcoming patients and visitors, managing the front desk workflow, and communicating with medical assistants. They will also manage the provider's schedule, maintain accurate registration, and assist patients with problem-solving potential issues related to healthcare.
Key Responsibilities- Welcome patients and visitors upon arrival and manage the waiting room to ensure wait times are within 15 minutes of arrival.
- Manage the front desk workflow and communicate with medical assistants.
- Manage the provider's schedule daily.
- Maintain accurate registration by obtaining, recording, and updating personal and financial information.
- Assist patients with problem-solving potential issues related to healthcare, including requesting interpreters, transportation services, or prescription assistance.
- Collect patient's financial payment responsibility and issue receipts.
- Process walk-in patients and visitors, including scheduling appointments and answering phones.
- Manage medical records, including maintaining, filing, and preparing for schedules.
- Ensure all correspondence is scanned and/or filed in a timely manner.
- High school diploma or GED equivalent.
- Strong customer service focus.
- Effective written and oral communication skills.
- Teamwork orientation.
- Organized and ability to manage competing priorities.
- Knowledge of medical terminology and ICD-10 and CPT coding.
- Expert in computer literacy in electronic health records.
- Ability to react calmly and effectively in emergency situations.
- Basic mathematical skills.
- Safe work practices in a clinic setting.
- At least 2-3 years in a medical-related customer service role.
- Bilingual in English/Spanish preferred but not required.
- Required immunizations and vaccinations.
- Ability to lift to 50 pounds.
- Ability to push or pull heavy objects using up to 100 pounds of force.
- Ability to stand or sit for extended periods of time.
- Ability to use fine motor skills to operate equipment and/or machinery.
- Ability to properly drive and operate a vehicle.
- Ability to receive and comprehend instructions verbally and/or in writing.
- Ability to use logical reasoning for simple and complex problem-solving.
- Occasionally requires exposure to communicable diseases or bodily fluids.
- Occasional travel for clinic activities may be required.
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