Content Developer

7 days ago


Richardson, Texas, United States DSI Systems Full time
Content Writer Opportunity at DSI Systems

DSI Systems, a family-owned sales enablement and custom business solutions company, is seeking a skilled Content Writer to join our team. As a Content Writer, you will play a crucial role in creating high-quality, instructional content that supports our call center teams and enhances the customer experience.

Key Responsibilities:
  • Develop clear and concise articles that are easily actionable and easy to read and understand
  • Collaborate with the Knowledge Base Supervisor and Call Center Trainers to ensure accuracy and refine existing processes
  • Write content tailored for non-technical, offshore agents
  • Administer the knowledge base software, including managing user profiles and formatting articles for optimal user understanding
Requirements:
  • Strong communication skills with all levels of employees
  • Experience with Knowledge Management systems/Knowledge Base (Help juice experience is highly desirable)
  • Wireless, high-speed internet, video customer knowledge preferred
  • Call center experience is highly desirable
Benefits:
  • Paid Vacation and Sick Time
  • Medical, Dental & Life insurance available on the first day of employment
  • 401k Plan with employer matching
  • Employee Profit Sharing Program
  • Ongoing training and development
  • 50% AT&T wireless discount


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