Call Center Training Manager

8 hours ago


Richardson, Texas, United States DSI Systems Full time
Job Title: Call Center Training Manager

DSI Systems, a leading provider of sales enablement and custom business solutions, is seeking a highly motivated and experienced Call Center Training Manager to join our team. As a key member of our training and development team, you will be responsible for designing, developing, and delivering training programs to ensure our call center agents have the skills and knowledge needed to provide exceptional customer service.

Key Responsibilities:
  • Develop and implement training programs to meet the needs of our call center agents
  • Design and deliver training content, including presentations, job aids, and reference materials
  • Collaborate with subject matter experts to ensure training content is accurate and up-to-date
  • Conduct training needs assessments to identify areas for improvement
  • Measure the effectiveness of training programs and make recommendations for improvement
Requirements:
  • 3+ years of experience in call center training and development
  • Proven track record of designing and delivering effective training programs
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of adult learning principles and instructional design methodologies
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and training resources


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