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Vehicle Service Advisor

2 months ago

Nashville, Tennessee, United States Midas Auto Service - JC Full time
Position Overview

The role of an Automotive Service Consultant encompasses a variety of responsibilities aimed at ensuring customer satisfaction and effective communication between clients and service technicians.

Key Responsibilities:
  • Welcoming Customers: Greet clients warmly and assist them in scheduling service appointments.
  • Understanding Client Needs: Accurately document customer concerns and inquiries.
  • Service Order Management: Prepare detailed service orders that outline customer issues and required repairs.
  • Technical Translation: Convert customer repair issues into standardized automotive terminology for clarity.
  • Repair Explanations: Clearly articulate the necessary repairs to customers, ensuring they understand the process.
  • Vehicle Assessments: Conduct test drives to verify service repairs and assess vehicle performance.
  • Cost Estimation: Provide accurate estimates regarding repair costs and timelines.
  • Complaint Resolution: Address and resolve customer complaints effectively.

Midas Auto Service - JC is committed to delivering exceptional customer service, making it our foremost priority to meet the needs of our clientele.

If you believe this position aligns with your skills and experience, we encourage you to consider joining our team.

Qualifications:

To excel as an Automotive Service Consultant, candidates should possess:

  • Outstanding customer service and interpersonal skills.
  • Strong communication abilities.
  • A solid understanding of automotive technology and industry standards.
Service Consultant Duties Include:
  • Directing customers to available technicians upon arrival.
  • Collaborating with mechanics to discuss necessary repairs and alternatives.
  • Utilizing product knowledge to inform customers about available services and parts.
  • Answering inquiries regarding service outcomes and managing appointment scheduling.
  • Providing insights on warranty options, cost-saving measures, and vehicle trade-in benefits.
  • Overseeing the workflow and scheduling within the service department.
  • Communicating with customers about service updates and vehicle readiness.
  • Fostering positive relationships with customers to encourage repeat business.
  • Ensuring transparency in service details and payment processing.
  • Coordinating with service technicians regarding parts availability and ordering.