Service Advisor

5 days ago


Nashville, Tennessee, United States Sonic Automotive Full time
Service Advisor Job Description

At Sonic Automotive, we're committed to providing exceptional customer service and ensuring the highest level of satisfaction for our clients. As a Service Advisor, you'll play a vital role in delivering this experience.

Key Responsibilities:
  • Schedule service appointments and obtain necessary customer and vehicle information.
  • Provide accurate and detailed written estimates for labor and parts, ensuring customers understand the scope of work and expected completion time.
  • Monitor repair progress, communicate with customers regarding any changes, and obtain authorization for additional repairs.
  • Test-drive vehicles or refer to test technicians as needed.
  • Maintain a high level of customer satisfaction, meeting or exceeding manufacturer, zone, or branch averages.
  • Advise customers on vehicle maintenance and care, using manufacturer specifications and maintenance menus.
  • Meet dealership standards for hours per customer repair order written.
  • Comply with federal, state, and local regulations, including hazardous waste disposal and OSHA right-to-know.
  • Follow company safety policies and procedures, reporting any accidents to management.
Requirements:
  • High school diploma or equivalent.
  • Two years of experience in a dealership position.
  • General knowledge of vehicle mechanical operations.
  • ASE certification preferred.
  • Sales experience preferred.
  • Professional personal appearance.
  • Excellent oral and written communication skills.

We offer comprehensive training, competitive compensation, and unparalleled benefits. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.



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