Technical Account Manager
2 days ago
At Motorola Solutions, we're committed to helping our customers achieve their goals by providing exceptional technical support and solutions. As a Technical Account Manager, you will play a critical role in ensuring the success of our public safety agencies by delivering top-notch technical expertise and services.
Key Responsibilities:- Partner with customers across multiple product lines to drive issue resolution, ensure service delivery, and proactively deliver technical best practices.
- Exercise judgment in selecting methods and techniques for obtaining solutions and ensure best practices are being adhered to within the customer's environment.
- Deliver consistent service levels by exceeding customer expectations and managing customer escalations.
- Maintain awareness of all complex service matters, including technical solutions implementations and activities.
- Report on technical performance and provide reviews of relevant service requests open within a customer's environment.
- Strong understanding of Motorola Software and Video products.
- Ability to obtain background clearance as required by government customer(s).
- Legal authorization to work in the U.S. indefinitely.
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Motorola Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .
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