Customer Service Representative

7 days ago


Harrisburg, Pennsylvania, United States VIMO INC Full time
Job Summary

We are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team at VIMO INC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing technical support to our clients.

Key Responsibilities

* Respond to inbound and outbound calls, emails, and online chat inquiries
* Manage customer accounts and provide technical support
* Application data entry and processing
* Interpret and follow defined procedures and policies
* Creative problem-solving skills and flexibility to adapt to changing projects and updates

Requirements

* 18 years of age or older
* Minimum internet speed of 35 mb/s
* Dedicated, private, and secure workspace
* Personal laptop or desktop computer required for the training period
* Commit to full attendance during the 3-week training period
* Complete a background check and health screening
* Cable/Fiber broadband internet with a hard-wired Ethernet connection is required

What We Offer

* Paid training
* Full-time, seasonal temp-to-permanent roles
* Performance and attendance-based incentives, in addition to the base pay
* Collaborative and supportive team environment
* 401K match
* Individual coverage HRA (ICHRA)
* Paid time off (PTO)

Preferred Experience

* Previous experience in customer support or technical support role
* Previous experience with group and/or individual health insurance, or the Affordable Care Act
* Previous experience in a call center
* Familiarity with CRM systems and practices
* Spanish bilingual, a plus

Working at VIMO INC

We are committed to building a positive and motivating work environment, despite working remotely. Our vision is to make finding and enrolling in health insurance simple, and we are looking for reliable, dedicated, and self-driven individuals to join us.

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