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Corporate Training Specialist

2 months ago

Cedar Rapids, Iowa, United States Infinity Full time

About the Role:

The Corporate Trainer will be responsible for developing and delivering training programs to new employees to certify them in selling products for a variety of global brands. This role requires a confident public speaker and a devoted educator who is up to date on the latest tools and resources needed to facilitate and improve employee training and performance.

Key Responsibilities:

  • Develop and implement new hire and training programs to ensure employees have the necessary skills and knowledge to succeed in their roles.
  • Collaborate with managers to determine training needs and schedule training sessions.
  • Conduct the development and implementation of new training programs to meet the needs of the organization.
  • Lead, motivate, and influence others to maximize performance and achieve aggressive goals.
  • Develop, refine, and institute existing and new methods of training and setting/measuring of quality assurance goals.
  • Enforce company policies regarding process, compliance, and quality standards.
  • Develop, maintain, and update training materials to ensure they are relevant and effective.
  • Support and mentor new employees to ensure their success in their roles.
  • Conduct evaluations to identify areas of improvement and monitor employee performance and response to training.
  • Offer effective feedback and counseling to front-line associates and managers.
  • Provide trainee transition support from training to live calling environment.
  • Conduct ongoing skills enhancement training to ensure employees have the necessary skills to succeed in their roles.
  • Develop and assemble all related training materials to support the training programs.
  • Liaise with team leaders and managers to conduct on-the-job coaching and provide feedback to employees.
  • Measure the effectiveness of training sessions and prepare individual or team progress reports.
  • Contribute to the overall success of the Training and Quality Department.
  • Take calls and act as a roaming supervisor during all-hands situations.
  • Work in conjunction with the Quality Assurance team to ensure training and quality goals are met.
  • Improve attrition and eliminate high turnover with thorough training and development programs.
  • Provide training updates and ensure updates are communicated throughout the organization.
  • Monitor progress of employees by listening to calls and providing documentation, coaching, and training as needed.

Requirements:

  • A minimum of 2-4 years of training delivery experience required, preferably in a sales environment.
  • Phenomenal communication, presentation, and public speaking skills.
  • Organizational and time management abilities.
  • Critical thinking and decision-making skills.
  • Excellent oral and written communication skills.
  • Desire and ability to work in a highly changing environment.
  • Excellent organizational skills.
  • Ability to work without direct supervision in a fast-paced environment.
  • Extensive knowledge of Microsoft Office package to include Word, Excel, and PowerPoint.

Supervisory Responsibilities:

  • First-level supervision of new hires during classroom training.

Physical Requirements:

  • Stamina: Ability to stand for periods of time while delivering lessons.
  • Voice Clarity and Projection: Clear speech and the ability to project one's voice across a room.
  • Mobility: The ability to move around the classroom freely, including navigating between desks.
  • Manual Dexterity: Handling educational tools, writing on whiteboards or blackboards, and using computers or other technology.
  • Energy Levels: High energy levels are often necessary to engage students during the class and maintain a dynamic learning environment.
  • Sitting: Prolonged sitting at a desk.
  • Lifting: Ability to lift 10 pounds.
  • Visual Acuity: Extended periods of computer use.

Infinity is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities, as mandated by the Americans with Disabilities Act (ADA) and other applicable laws.