Office Assistant II TEMP
4 weeks ago
Job Summary:
This position serves as the initial contact for students and parents providing general interpretation, advising and resolution of problems with their financial aid eligibility.
Key Responsibilities:
- Assist students, parents, supporters, staff, and faculty concerning all aspects of financial aid/veterans via phone, email, Live Chat, and in person.
- Schedule appointments for Financial Aid/Veterans staff.
- Determine what documentation is required from the student and verify student files are complete.
- Scan all documents that are submitted to the Financial Aid/Veterans Office.
- Maintain a high level of confidentiality and protect student information in compliance with FERPA and HEA laws.
- Monitor and maintain inventory of all FA/Veterans forms.
- Perform related duties as assigned.
Requirements:
- High School diploma or equivalent.
- Two (2) years of general office experience.
- Effective verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.
- Basic computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.
- Excellent customer service skills.
- Ability to function as an effective team member and support and adapt to change.
- Must not have any student loan in default.
- Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
- Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.
Preferred Qualifications:
- Experience working in a higher education setting.
- Experience working in a Financial Aid Office.
- Experience with Ellucian Colleague and Workday systems.
- Knowledge of ImageNow Software.
- English, Spanish and/or other languages verbal and written communication proficiency.
- Demonstrated multicultural competence.
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