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Customer Support Trainee

2 months ago

Irving, Texas, United States Let Me Play Full time

Customer Service Apprentice

Join our dynamic team as a Customer Service Apprentice. This role is designed for individuals eager to gain hands-on experience in customer support while contributing to the smooth operation of our organization.

Role Overview

As a Customer Service Apprentice, you will be integral in managing daily administrative tasks and ensuring customer satisfaction. You will collaborate closely with various departments to enhance our service delivery.

Working Schedule

Monday to Friday, with hours to be determined.

Weekly Compensation

£141.90

Duration of Apprenticeship

14 months

Apprenticeship Level

Advanced Level Apprenticeship

Available Positions

1

Key Responsibilities

As an apprentice, you will learn to:

  • Address customer inquiries and complaints effectively, escalating issues to the Sales Team when necessary.
  • Prepare proposals for equipment sales and coordinate with finance partners to provide accurate cost information.
  • Manage the order processing system, ensuring accuracy in purchase orders and delivery schedules.
  • Report on key performance indicators to management within specified timeframes.
  • Ensure proper allocation of equipment upon receipt and verify that all ordered items are available for delivery.

Skills and Qualifications

No specific experience is required; however, the following skills are desirable:

  • Experience in customer service or sales administration.
  • Strong written and verbal communication abilities.
  • Organizational skills with the ability to prioritize tasks.
  • Ability to work both independently and collaboratively.
  • Familiarity with SAP systems and MS Office applications.

Personal Attributes

The ideal candidate will possess:

  • A willingness to learn and a positive attitude.
  • Attention to detail and strong time management skills.
  • Enthusiasm and a proactive approach to tasks.

Future Opportunities

Successful completion of the apprenticeship may lead to permanent employment with a competitive salary.

Important Considerations

All apprenticeships require a background check due to the nature of the work.

Apprentices will receive pay for their regular working hours and training associated with the apprenticeship.

Our organization is committed to creating meaningful apprenticeship opportunities that foster personal and professional growth.