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Customer Service Management Trainee

1 month ago

Irving, Texas, United States Uline Full time
Customer Service Management Trainee

**Job Summary**

We are seeking a Customer Service Management Trainee to join our team at Uline. As a Customer Service Management Trainee, you will be responsible for mastering all aspects of customer service management through a comprehensive hands-on training program. You will also manage and develop a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback.

**Responsibilities**

* Master all aspects of customer service management through a comprehensive hands-on training program
* Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback
* Review department procedures and standards to identify areas for improvement

**Requirements**

* Bachelor's degree
* 1+ year prior Customer Service experience
* Strong track record of customer-focused service, teamwork, and attention to detail
* Prior leadership/management experience is a plus

**Benefits**

* Complete medical, dental, vision, and life insurance coverage
* Flexible Spending Accounts and wellness programs
* 401(k) with 6% employer match
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Bonus programs that include annual performance, sales goals, and profit sharing

**About Uline**

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.