Customer Service Management Trainee
4 weeks ago
Uline is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Management Trainee. This role offers a comprehensive hands-on training program to master all aspects of customer service management. As a Customer Service Management Trainee, you will have the opportunity to develop and lead a team of customer service representatives, setting clear goals, evaluating team performance, and providing constructive feedback. You will also review department procedures and standards to identify areas for improvement. This is an excellent opportunity to gain on-the-job skills and empower our reps to deliver legendary customer service.
Key Responsibilities
- Master all aspects of customer service management through a comprehensive hands-on training program.
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback.
- Review department procedures and standards to identify areas for improvement.
- Bachelor's degree.
- 1+ year prior Customer Service experience a strong plus.
- Strong track record of customer-focused service, teamwork, and attention to detail.
- Prior leadership/management experience is a plus.
- Complete medical, dental, vision, and life insurance coverage, Flexible Spending Accounts, and wellness programs.
- 401(k) with 6% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Bonus programs that include annual performance, sales goals, and profit sharing.
Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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