Customer Service Management Trainee

22 hours ago


Irving, Texas, United States Uline Full time
Customer Service Management Trainee

Are you a customer service enthusiast looking to take your skills to the next level? Uline is seeking a Customer Service Management Trainee to join our team at our state-of-the-art call center. As a Customer Service Management Trainee, you will gain hands-on experience in customer service management and develop the skills to lead a team of customer service representatives.

Key Responsibilities:
  • Master all aspects of customer service management through comprehensive training.
  • Manage and develop a team of customer service representatives by setting clear goals, evaluating performance, and providing constructive feedback.
  • Review department procedures and standards to identify areas for improvement.
Requirements:
  • Bachelor's degree.
  • 1+ year prior customer service experience (a strong plus).
  • Strong track record of customer-focused service, teamwork, and attention to detail.
  • Prior leadership/management experience (a plus).
Benefits:
  • Complete medical, dental, vision, and life insurance coverage.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program.
  • Bonus programs.
About Uline:

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

We are proud to operate as a drug-free workplace and are an EEO/AA Employer/Vet/Disabled.



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