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Customer Service Management Trainee

1 month ago

Irving, Texas, United States Uline Full time
Customer Service Management Trainee

Unlock Your Potential

As a Customer Service Management Trainee at Uline, you will embark on a comprehensive training program to master all aspects of customer service management. This role offers a unique opportunity to develop your leadership skills, empower our customer service representatives, and drive exceptional customer experiences.

Key Responsibilities

  • Develop and implement customer service strategies to drive business growth and customer satisfaction.
  • Lead and manage a team of customer service representatives, providing coaching, guidance, and performance feedback.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.

Requirements

  • Bachelor's degree in a related field.
  • 1+ year of prior customer service experience, with a strong track record of customer-focused service, teamwork, and attention to detail.
  • Prior leadership or management experience is a plus.

What We Offer

  • Competitive compensation and bonus programs.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401(k) with 6% employer match.
  • Tuition Assistance Program and professional development opportunities.

About Uline

Uline is a leading distributor of shipping, industrial, and packaging materials, known for exceptional service, quality products, and same-day shipping. We're a family-owned company with a commitment to excellence and a passion for empowering our employees to deliver legendary customer service.

Join Our Team

At Uline, we're dedicated to creating a work environment that values diversity, equity, and inclusion. We're an EEO/AA Employer/Vet/Disabled and proud to operate as a drug-free workplace.