Call Center Team Lead
1 day ago
Education at Work is a leading organization that empowers students to secure high-quality post-graduation jobs through evidence-informed work-based learning programs. As a Customer Service Supervisor Leader, you will play a pivotal role in managing a dynamic team of experts, ensuring they perform at the highest levels while providing exceptional customer experiences.
About the RoleThe Frontline Management Specialist will be responsible for monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture. This role requires strong leadership skills, excellent communication, and problem-solving abilities.
Responsibilities- Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries.
- Advocate for customers by identifying their needs and guiding them to appropriate resources.
- Monitor, coach, and provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues.
- Identify training requirements and skill gaps among the agent team.
- Administer daily schedules and attendance for the agent team.
This role offers a unique opportunity to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work. If you love the pursuit of excellence and are inspired by empowering a student-centered culture, we invite you to learn more about this exciting opportunity.
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Call Center Management Position
3 days ago
Salt Lake, Utah, United States Education at Work Full timeAbout UsEducation at Work is dedicated to empowering students from underserved communities through evidence-informed work-based learning programs. Our mission is to equip students with high-value skills and experiences sought in the professional world.We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity,...
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Dedicated Support Specialist
3 weeks ago
Salt Lake, Utah, United States Frontline Call Center Full timeJob Title: Dedicated Support SpecialistWe are seeking qualified applicants to work from home as a Dedicated Support Agent for Frontline Call Center.About the Role:This is a temporary position available in our call center. As a Dedicated Support Agent, you will be responsible for supporting one of our dedicated accounts, utilizing technology to interact and...
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Call Center Operations Manager
2 days ago
Salt Lake, Utah, United States Education at Work Full timeAbout the JobThe Call Center Operations Manager role is crucial in ensuring the smooth operation of our call center. You will oversee daily activities, manage schedules, and handle customer escalations with professionalism and poise. Your ability to coach and develop your team members will play a significant role in meeting performance metrics.
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Operational Team Lead
3 weeks ago
Salt Lake, Utah, United States Sapp Bros., Inc. Full time**Job Summary**We are seeking a motivated and hard-working Operational Team Lead to join our team at Sapp Bros., Inc. As an Operational Team Lead, you will play a key role in ensuring the success of our travel centers by providing excellent customer service, maintaining a clean and safe environment, and leading a team of dedicated employees.**About Us**Sapp...
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Customer Service Team Lead
1 day ago
Salt Lake, Utah, United States Education at Work Full timeJob SummaryWe are seeking a highly skilled Customer Service Team Lead to join our team at Education at Work. As a key member of our call center operations, you will be responsible for managing a dynamic team of customer service representatives, ensuring exceptional customer experiences, and driving performance improvement. This is an exciting opportunity to...
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Senior Customer Service Team Lead
3 weeks ago
Salt Lake, Utah, United States Education at Work Full timeCompany Overview">Education at Work is a non-profit organization dedicated to empowering students from underserved communities through work-based learning programs.">Job Summary">The Senior Customer Service Team Lead manages a dynamic team of experts, coaches them to perform at the highest levels, and handles customer escalations. This role is pivotal in...
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Salt Lake, Utah, United States Cox Communications Full timeCox Communications is looking for a seasoned Lead Developer for Intelligent Contact Centers to drive the development of next-generation contact center platforms. The successful candidate will be responsible for leading the design, development, and implementation of cloud-based contact center platforms, focusing on IVR and self-service functionalities.Main...
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Salt Lake, Utah, United States Cox Communications Full timeAbout the RoleCox Communications is seeking a highly skilled Technical Lead to spearhead the development of cloud contact center solutions. As a key member of our team, you will be responsible for designing and implementing next-generation contact center platforms, focusing on self-service capabilities and leveraging the latest technologies such as...
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Cloud Native Contact Center Lead Architect
7 days ago
Salt Lake, Utah, United States Cox Communications Full timeJob DescriptionCox Communications is seeking a highly skilled Cloud Native Contact Center Lead Architect to join our team. This role focuses on designing and implementing next-generation contact center platforms with an emphasis on self-service capabilities leveraging the latest technology such as Generative AI and Machine learning.ResponsibilitiesLead the...
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Inbound Lead Acquisition Representative
3 hours ago
Salt Lake, Utah, United States Justin Udy & Team Full timeAs an Inbound Lead Acquisition Representative with Justin Udy & Team, you will play a critical role in acquiring new business opportunities and driving revenue growth for our organization.Your primary mission will be to systematize and convert a high volume of leads into successful appointments. You will cultivate relationships to convert inbound leads into...
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Healthcare Team Lead
7 days ago
Salt Lake, Utah, United States University of Utah Health Full timeAbout the RoleWe are seeking a highly motivated and compassionate nurse to join our team at the Sugarhouse Health Center. As a Nurse at University of Utah Health, you will have the opportunity to work with a talented team of healthcare professionals who share your commitment to delivering exceptional patient care. Our comprehensive benefits package includes...
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Customer Service Team Lead Opportunity
2 days ago
Salt Lake, Utah, United States Raisin Full timeAbout the RoleWe are seeking an experienced Customer Service Team Lead to join our dynamic team at Raisin. This role will be responsible for leading a high-performing customer service team, ensuring exceptional customer experiences and delivering world-class service.Key Responsibilities:Lead and develop a team of customer service representatives, providing...
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Inbound Sales and Lead Management Professional
3 hours ago
Salt Lake, Utah, United States Justin Udy & Team Full timeAbout the RoleWe are looking for an Inbound Sales and Lead Management Professional to manage our sales database throughout the entire sales cycle. Your primary mission will be to systematize and convert a high volume of leads into successful appointments.You will take charge of leads, manage their progress, and ensure personalized follow-up for maximum...
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DBA Team Lead
3 days ago
Salt Lake, Utah, United States Global Technical Talent Full timeDBA Team LeadWe are seeking a highly skilled DBA Team Lead to join our team at Global Technical Talent. As a leading global investment banking, securities, and investment management firm, we're committed to driving progress and innovation for clients, shareholders, and communities.We offer a competitive salary of $160,000 - $200,000 per year, depending on...
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HVAC Team Lead
1 day ago
Salt Lake, Utah, United States JUST RIGHT AIR Full timeAbout the RoleWe are looking for an experienced HVAC Team Lead to join our team at Just Right Heating and Air. As a key member of our leadership team, you will be responsible for driving sales of maintenance contracts, offering customers the opportunity to be the heroes of their own HVAC story.You will oversee the daily operations of our service department,...
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Surgical Tech Role in Ambulatory Surgery Center
3 weeks ago
Salt Lake, Utah, United States Mt. Olympus Surgery Center Full timeExplore a fulfilling career as a Surgical Tech at Mt. Olympus Surgery Center, a leading provider of healthcare services.Company OverviewMt. Olympus Surgery Center has been delivering exceptional patient care since 1991. Our state-of-the-art facility in Salt Lake City, Utah, offers a wide range of surgical services, including orthopedics, general surgery,...
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Intramural Sports Team Lead
3 weeks ago
Salt Lake, Utah, United States University of Utah Full time**Job Title:** Intramural Sports Team LeadWe are looking for a dynamic and results-driven individual to join our team as an Intramural Sports Team Lead. This role offers a unique opportunity to develop leadership skills, build relationships with students, and contribute to the growth of the intramural sports program.**About the Role:The Team Lead will...
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Contact Center Representative
1 week ago
Salt Lake, Utah, United States The Bowen Group Full timeContact Center Representative Job SummaryThe Bowen Group is seeking a highly skilled Contact Center Representative to provide exceptional customer service to Veterans and their families. As a key member of our Contact Center team, you will be responsible for assisting callers by directing them to proper resources to address questions, issues, and complaints....
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Customer Service Team Lead
3 days ago
Salt Lake, Utah, United States Education at Work Full timeRole OverviewWe are seeking an experienced Customer Service Team Lead to join our dynamic team at Education at Work. As a key member of our organization, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.
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Clinical Care Team Lead
1 day ago
Salt Lake, Utah, United States ARUP Laboratories Full time**About ARUP Laboratories**We are a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology.We are seeking a highly skilled Clinical Supervisor to lead our clinical care team. As a key member of our leadership team, you will be responsible for delivering high-quality patient...