Cloud Native Contact Center Lead Architect

8 hours ago


Salt Lake, Utah, United States Cox Communications Full time
Job Description

Cox Communications is seeking a highly skilled Cloud Native Contact Center Lead Architect to join our team. This role focuses on designing and implementing next-generation contact center platforms with an emphasis on self-service capabilities leveraging the latest technology such as Generative AI and Machine learning.

Responsibilities
  • Lead the design, development, and implementation of cloud-based contact center platforms, focusing on IVR and self-service functionalities.
  • Architect and implement next-generation contact center solutions that provide a seamless customer experience.
  • Collaborate with cross-functional teams to define system requirements and ensure alignment with business goals.

The successful candidate will have strong expertise in cloud platforms, especially Google Cloud Platform (GCP) and/or AWS, with proven experience in building and supporting highly available, cloud-based applications.

Requirements
  • Bachelor's degree in a related discipline and 6 years' experience in a related field.
  • Strong proficiency in Java, Python, and/or Node.js, with hands-on coding experience and the ability to mentor junior developers.
  • Deep understanding of DevOps practices, including CI/CD, infrastructure as code, and automated testing.

Estimated salary: $117,300 - $195,500 per year.



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