Call Center Management Position
3 weeks ago
Education at Work is dedicated to empowering students from underserved communities through evidence-informed work-based learning programs. Our mission is to equip students with high-value skills and experiences sought in the professional world.
We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes exceptional work. As a member of our team, you will have the chance to foster a student-centered culture, prioritize innovation, and drive growth.
Our Mission
To equip students with high-value skills and experiences sought in the professional world.
Our Vision
To create a culture of excellence, where students thrive and succeed.
Responsibilities
- Lead and manage a team of 20-25 student call center agents, providing guidance and support to meet performance metrics.
- Advocate for customers by identifying their needs and guiding them to appropriate resources.
- Monitor, coach, and provide feedback to meet quality, productivity, attendance, compliance, and disciplinary standards.
- Administer daily schedules and attendance for the agent team.
- Coach and develop direct reports to exceed call center goals.
- Resolve escalated customer concerns while balancing superior service with fiscal responsibility.
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Call Center Operations Manager
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Call Center Manager
2 weeks ago
Salt Lake, Utah, United States Education at Work Full timeThe Customer Service Team Lead is a vital role at Education at Work, where we strive to equip students with the high-value skills and experiences sought in the professional world. This position is responsible for leading a team of 20-25 student call center agents, coaching them to perform at the highest levels, and ensuring excellent customer experiences....
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Call Center Team Lead
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