Technical Support and Solutions Specialist
1 week ago
This role is responsible for providing technical support and solutions for nextScan and ST Imaging equipment in the field. This includes supporting product installation, warranty issues, extended warranty issues, equipment upgrades, and other issues customers may experience with equipment or software.
Key Responsibilities- Be the first point of contact to provide technical assistance for Value Added Resellers (VARs) and customers via all levels of communication.
- Diagnose and determine the cause of problems, suggest corrections, and issue appropriate Return Material Authorizations (RMAs) as needed for warranty, non-warranty, and dead-on arrival (DOA) scanners.
- Discuss customer problems with Partners, Resellers, Customer Service Representatives, and Sales Reps, using tact and diplomacy in determining solutions to problems and basis on which corrections are made.
- Travel to customer sites to install new scanners and train their personnel on how to operate and maintain the equipment.
- Travel to customer sites to perform preventative maintenance services as requested.
- High School diploma plus 1-2 years of technical training (electrical or mechanical) minimum.
- Company or vocational sponsored technical certifications or tech training is a plus.
- 2 years' experience in Network/LAN Knowledge and Troubleshooting.
- 2 years' experience in PC Troubleshooting.
- NetSuite knowledge is a plus.
- Presentation and training skills or experience are a plus.
- Requires standing and walking, using hands from fingers and feet up to 1/3 of the time.
- Requires sitting, talking, and hearing up to 2/3 of the time.
- Requires close and color vision.
- Requires out-of-town travel up to 2/3 of the time.
We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience and qualifications. The location is Meridian, Idaho.
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