Multifamily Operations Manager

6 days ago

San Jose, California, United States New Standard Equities Full time
About the Role

The Multifamily Operations Manager will be responsible for the overall operations of the community, including leading, guiding, and motivating the onsite team. This role will ensure alignment with company expectations of service standards and meeting revenue and expense targets.

Key Responsibilities
  • Prepares budget and monthly reports.
  • Recruits, hires, mentors, and manages community staff.
  • Manages the month-end accounting process.
  • Ensures timely and accurate reporting of operational distribution reports.
  • Develops and manages all financials and revenue goals, including budget, in accordance with financial key metrics.
  • Provides monthly analysis and explanation of variances.
  • Coordinates resident move-ins/move-outs, as well as, approves and executes all leases.
  • Enforces terms and conditions of the lease, including court appearances/testimonies.
  • Negotiates/Manages/Facilitates service providers to ensure top quality work is performed in compliance of the contract and in a timely manner.
  • Proactively resolves resident requests and issues.
  • Ensures the highest level of customer experience is provided by shadowing sales, office, and maintenance team members to identify areas of opportunity.
  • Adherence to all company policies and procedures.
  • Manages accounts receivable to ensure timely collection of rent by following company policy for non-payment and provide monthly accounts receivable comments.
  • Ensures all legal paperwork and actions are in process by working independently or with legal or accounting departments.
  • Reviews and provides approvals for invoices; ensures all team approvals have been managed within their own established thresholds.
  • Prepares and presents business plan results to senior leadership.
  • Directs responsibility for assigned team – responsibilities include training, coaching, recognition, performance management, and career development; including annual appraisals and development plans. Holds team meetings, including daily huddles, to foster communication and collaboration amongst the team.
  • Prepares, reviews, and understands respective market area, which includes having knowledge of competitive properties, local business conditions, and any other conditions that have an impact on the operation of the properties.
Requirements
  • Bachelor's degree (B.A. / B.S.) from four-year college or university; and more than five years related experience and/or training in multifamily industry and more than one year as Community Manager; or equivalent combination of education and experience.
  • Active state real estate license strongly preferred.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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