Front Desk Representative

1 week ago

Manchester, New Hampshire, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing the administrative processes of the hotel, and ensuring a positive experience for all.

Key Responsibilities
  • Guest Service
    • Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.
    • Respond to guest inquiries about hotel services, facilities, and hours of operation.
    • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  • Front Desk Operations
    • Maintain proper operation of the telephone switchboard.
    • Log and deliver packages, mail, and messages.
    • Restock front desk area and supplies as required or assigned by immediate supervisor.
  • Administrative Tasks
    • Accurately complete the check-in and checkout process.
    • Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation.
  • Problem-Solving and Communication
    • Use creative reasoning and brand standard service tools to overcome guest objections and concerns.
    • Be aware of all rates, packages, and special promotions.
  • Teamwork and Adaptability
    • Be familiar with all in-house groups and high demand/restricted dates.
    • Take all necessary information when taking room reservations and follow rate quoting scenario.
    Requirements
    • Education and Experience
      • Must have a positive attitude and willingness to learn.
      • Demonstrate the ability to multi-task.
      • Demonstrate the ability to be detail-oriented.
      • Demonstrate the ability to problem-solve to effectively deal with internal and external customers.
    • Skills and Qualifications
      • Must have basic English verbal and written communication skills.
      • Must work well in stressful, high-pressure situations.
      • Basic math skills.
      • Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
    • Preferred Qualifications
      • Experience in a hotel or a related field.
      • Brand knowledge and experience.
      What We Offer
      • Hotel Discounts
      • Weekly Pay
      • Paid Time Off
      • Retirement Options
      • Referral bonuses
      • Career advancement & upward mobility
      • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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