Late Night Hotel Receptionist
1 week ago
Lafrance Hospitality | Full-time
Position: Overnight Front Desk Representative at TRU by Hilton
Location: TRU by Hilton
Job Overview:
TRU by Hilton is seeking a dedicated and guest-oriented individual for the role of Overnight Front Desk Representative. The ideal candidate will embody professionalism and efficiency, ensuring every guest receives exceptional service. This role involves overseeing the hotel’s nightly accounting processes while providing outstanding service to our guests.
Key Responsibilities:
- Maintain a warm and professional demeanor when interacting with guests.
- Manage guest check-ins and check-outs, ensuring accurate payment processing and fulfilling special requests.
- Answer phone calls promptly and professionally.
- Supervise the nightly accounting closeout, ensuring all accounts are balanced and revenue is accurately reported.
- Prepare and distribute corporate reports in a timely manner.
- Address and resolve guest issues effectively, ensuring satisfaction.
- Be knowledgeable about emergency procedures and hotel policies.
- Handle cash and checks in accordance with hotel policies.
- Exhibit punctuality and adhere to dress code and grooming standards.
- Encourage and collect guest feedback for service improvement.
Schedule: Flexible, to be finalized upon hiring.
Benefits: Health, Dental, Paid Time Off, 401K, and Travel Benefits.
Equal Opportunity Employer
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