Night Shift Front Desk Representative at TRU by Hilton

7 days ago


Manchester, New Hampshire, United States Lafrance Hospitality Full time

Lafrance Hospitality | Full Time

Position: Night Shift Front Desk Representative at TRU by Hilton

Location: TRU by Hilton - Manchester, NH

Job Overview:

TRU by Hilton in Manchester, NH is seeking a dedicated and guest-oriented individual for the role of Night Shift Front Desk Representative. The ideal candidate will exhibit a welcoming demeanor, efficiency, and professionalism, committed to providing exceptional service to every guest.

Key Responsibilities:

  1. Maintain a warm and professional atmosphere while interacting with guests.
  2. Manage guest check-ins and check-outs, ensuring accurate payment processing and fulfillment of special requests.
  3. Answer phone calls with professionalism and clarity.
  4. Oversee the hotel’s nightly accounting and reporting procedures, ensuring accuracy in all financial transactions.
  5. Prepare and distribute corporate reports in a timely manner.
  6. Identify and resolve guest issues promptly, ensuring satisfaction.
  7. Be knowledgeable about emergency protocols and hotel policies.
  8. Handle cash and checks in accordance with hotel procedures.
  9. Exhibit punctuality and adherence to scheduled shifts and grooming standards.
  10. Encourage and gather guest feedback for continuous improvement.

Schedule: Flexibility required, to be finalized upon hiring.

Benefits: Health, Dental, Paid Time Off, 401K, and Travel Benefits.

Equal Opportunity Employer



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