Night Shift Front Desk Representative at TRU by Hilton
7 days ago
Lafrance Hospitality | Full Time
Position: Night Shift Front Desk Representative at TRU by Hilton
Location: TRU by Hilton - Manchester, NH
Job Overview:
TRU by Hilton in Manchester, NH is seeking a dedicated and guest-oriented individual for the role of Night Shift Front Desk Representative. The ideal candidate will exhibit a welcoming demeanor, efficiency, and professionalism, committed to providing exceptional service to every guest.
Key Responsibilities:
- Maintain a warm and professional atmosphere while interacting with guests.
- Manage guest check-ins and check-outs, ensuring accurate payment processing and fulfillment of special requests.
- Answer phone calls with professionalism and clarity.
- Oversee the hotel’s nightly accounting and reporting procedures, ensuring accuracy in all financial transactions.
- Prepare and distribute corporate reports in a timely manner.
- Identify and resolve guest issues promptly, ensuring satisfaction.
- Be knowledgeable about emergency protocols and hotel policies.
- Handle cash and checks in accordance with hotel procedures.
- Exhibit punctuality and adherence to scheduled shifts and grooming standards.
- Encourage and gather guest feedback for continuous improvement.
Schedule: Flexibility required, to be finalized upon hiring.
Benefits: Health, Dental, Paid Time Off, 401K, and Travel Benefits.
Equal Opportunity Employer
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Manchester, New Hampshire, United States Lafrance Hospitality Full timeLafrance Hospitality | Full time Position: Night Shift Front Desk Representative at TRU by Hilton Location: Manchester, NH Job Overview: TRU by Hilton is seeking a dedicated and guest-oriented individual for the role of Night Shift Front Desk Representative. The ideal candidate will possess a welcoming demeanor, efficiency, and professionalism, ensuring that...
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