Customer Service Representative
1 month ago
Job Summary:
We are seeking a Customer Service Representative to join our team at Manpower Group Inc. As a Customer Service Representative, you will be responsible for maintaining outstanding customer relationship standards through call quality, problem-solving, and ownership over customer issues.
Key Responsibilities:
* Provide support to customers seeking assistance with keying and verifying sales orders, providing delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process.
* Resolve customer concerns, including proper escalation channels.
* Follow through on all commitments made to customers and ensure accurate and timely processing of all requests asked of customer service.
* Proactively communicate potential service issues to customers and internal personnel.
Requirements:
* 1-2 years of customer service experience
* 1-2 years of computer experience (Outlook, Teams, Word)
* Great verbal and written communication skills
* 1-2 years of data entry experience (30 WPM)
* High level of attention to detail
What's in it for you?
* Opportunity to work with a reputable company in the consumer products industry
* Competitive pay rate
* Full-time position with a consistent schedule (Monday through Friday 8 am to 4:30 pm 1/2 hour unpaid lunch)
* Potential for longer-term employment based on business needs and candidate fit
* Opportunity to develop and enhance customer service skills
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