Customer Service Representative

6 days ago


Macomb, Illinois, United States The UPS Store #7297 Full time
Job Description

We are seeking a highly skilled and customer-focused Retail Sales Associate to join our team at The UPS Store #7297. As a key member of our team, you will be responsible for delivering exceptional customer service to all retail customers by receiving, packing, and processing packages for courier shipment.

The ideal candidate will have previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned

Qualifications:

  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

We are committed to fostering an environment that encourages personal and professional development, offering ample opportunities to learn, grow, and make a lasting impact. If you're passionate about challenging yourself, achieving excellence, and being part of a dynamic team, this is the perfect opportunity to thrive and advance your career.



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