Mobile Associate, Store-in-Store Specialist

1 month ago


San Mateo, California, United States T-Mobile Full time
Job Overview

As a Mobile Associate, Store-in-Store, you will be an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. You will be an ambassador who creates energy and excitement around our products and services, building and deepening relationships with customers through meaningful interactions.

Key Responsibilities:
  • Proactively engage with customers in a highly-traffic retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, continuously learning and improving skills to provide the best possible experience for customers.
  • Partner with nearby store locations to properly onboard customers, performing skills practicing, knowledge sharing, store operations, opening, and closing procedures.
  • Customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and committed to providing exceptional service and exceeding customer expectations.
Requirements:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers, effective at balancing customer experience and performance goals (Required)

T-Mobile offers a competitive base pay of $20.00 per hour, with opportunities for incentive pay and annualized incentive targets. Eligible employees also receive a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.



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