Medical Office Coordinator

4 weeks ago


Wolfeboro, New Hampshire, United States Huggins Hospital Full time

As a Medical Office Coordinator at Huggins Hospital, you will play a vital role in ensuring the delivery of quality care and medical services. Under the general supervision of the Practice Director, you will work closely with Providers and the practice team to coordinate and ensure the delivery of quality care and medical services.

Clinical Care Responsibilities:
  • Accurately document patient's chief complaint, medical history, and vital signs and complete pertinent forms within the Electronic Medical Record and in accordance with the Best Practice Work Flows.
  • Perform phlebotomy as needed.
  • Assist in minor surgeries and procedures such as pap smears, suturing, dressing changes, catheterizations, skin lesion excision and casting utilizing appropriate aseptic and sterile techniques.
  • Provide patients with educational materials in collaboration with the Provider, care plan goals and preventative guidelines specific to the diagnosis.
  • Ensure timely telephone assessments, including triage of appropriate care for patients with accurate documentation and prioritized scheduling.
  • Order medications within Hospital policy for refills and prescription processing.
  • Document each visit so as to allow for appropriate coding and billing.
Patient Access and Office Coordination:
  • Answer the telephone, files, and retrieves records as needed.
  • Ensure efficient patient flow and provide timely assessment of patients presenting at the office.
Additional Responsibilities:
  • Assist Providers and Physicians with review of reports and clinical studies.
  • Prepare the examination room with needed supplies, instruments, and equipment, and maintain room in a clean manner.
  • Prepare specimens and documentation for processing or transportation to processing facility.
  • Act as a clinical leader and a mentor in the practice providing feedback and guidance to Medical Assistants.
  • Work with Care Coordinators and Quality Management liaisons to help close identified patient care gaps; inspire clinical teams to strive for targeted quality goals; and link patients and their family members to resources for optimal care compliance.
  • Supervise the maintenance of an inventory of supplies and equipment as required to perform clinical services.
  • Ensure that emergency equipment is checked and functional.
  • Care, clean, and sterilize equipment per instructions or established procedures.
  • Ensure hazardous materials are stored, handled, and disposed of in accordance with Hospital policies.
  • Order medical supplies and medications/immunizations as needed and keep exam rooms and bathrooms stocked.
Internal Communication and Interpersonal Relationships:
  • Contribute to positive team performance and a culture of service excellence through effective communication, active listening, and respect.
  • Maintain appropriate interpersonal relationships with staff, patients, and visitors at all times. Actively participate in all hospital Service Excellence initiatives and trainings.
Requirements:
  • Attend and participate in a minimum of 50% department staff meetings and sign off on review of 100% department staff meeting minutes.
  • Familiarity with computer and other business machines.

One year office experience preferred. NH RN or LPN license, BLS (Basic Life Support) certification required.


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