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Customer Support Specialist

2 months ago

Charlotte, North Carolina, United States BI-TEK LLC Full time
Opportunity for a Technical Support Representative at BI-Tek LLC

BI-Tek LLC is a prominent software provider focused on delivering innovative solutions tailored for local government entities. We are seeking a committed Technical Support Representative to enhance our support operations. In this role, you will engage in evaluating and documenting software functionalities, diagnosing problems, and assisting end users effectively. This position demands a high level of technical proficiency and meticulous attention to detail.

Key Responsibilities:

  • Evaluate and document software functionalities and features
  • Adjust software configurations to align with client requirements
  • Foster and maintain customer relationships
  • Troubleshoot and resolve technical challenges

What We Offer:

  • Paid time off
  • 401(k) retirement plan
  • Paid holidays
  • Comprehensive health insurance
  • Dental and vision coverage options