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Client Services Associate
2 months ago
We are a fast-growing marketing technology company headquartered in the Twin Cities, serving some of the world's most recognized brands across various industries. Our proprietary technology platform, FibonacciTM, helps clients acquire, retain, and grow consumers by leveraging behavioral science and visual design to create sustainable behavior change.
Job OverviewWe are seeking a detail-oriented and motivated Client Services and Operations Associate to join our dynamic team. In this role, you will be responsible for managing client data, providing essential support to Account Directors, and collaborating closely with our Client Success (CSX) and Operations Teams.
Key Responsibilities- Manage client data and maintain accurate and up-to-date records in our CRM and project management systems.
- Provide support to Account Directors and collaborate with the CSX and Operations Teams to ensure seamless client interactions and communications.
- Analyze data to provide insights that support decision-making processes.
- Process SellCheck reports, including assessing client inputs, assigning report responsibilities, tracking milestones, and finalizing database entries.
- Proven experience in similar roles, demonstrating exceptional attention to detail and organizational skills.
- Exceptional verbal and written communication skills, including copy editing.
- Ability to manage a fast-paced environment with multiple projects and deadlines.
- Proficiency in Microsoft Office Suite and Adobe applications.
- Familiarity with NetSuite, HubSpot, and Excel is desired.
We are an Equal Opportunity Employer, and our employees have unique strengths, experiences, and backgrounds who share a passion for improving people's lives. We live our Mission - Be Relevant - and our Core Values of Be Intentional, Embrace the Attitude of How, and Enjoy the Ride guide our actions and decisions every day.
