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Sales and Customer Service Representative

1 month ago

Minnetonka, Minnesota, United States Massage Envy Full time

Overview:

At Massage Envy, we're passionate about helping others feel their best. As a Sales and Customer Service Representative, you'll play a key role in delivering an exceptional experience for our clients and growing our member base.

Perks and Benefits:

  • Competitive hourly rate plus tips, bonuses, and commissions
  • Healthcare options including medical, dental
  • Paid time off for employees
  • Annual AMTA membership with insurance at no cost to you
  • 20+ free continuing education courses every year
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work/life balance
  • A free massage, skincare, or stretch session each month
  • 40% off all products

Responsibilities:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge