HR/Benefits Coordinator

2 days ago


Tucson, Arizona, United States Tucson Medical Center Full time
Job Summary

The HR/Benefits Specialist plays a vital role in supporting the Tucson Medical Center team by providing exceptional service to employees, their family members, and retirees regarding benefit offerings and human resources policies. This position is responsible for performing operational and transactional duties related to administering benefits and answering general HR questions.

Key Responsibilities
  • Perform tactical and operational tasks for employee benefit programs, including medical insurance, dental insurance, life insurance, disability, wellness, and more.
  • Respond to employee HR questions and concerns by thoroughly researching and investigating the issue(s) and reporting back the findings to the employee.
  • Work directly with benefit vendors, members of Human Resources, Payroll, and Information Services as appropriate to investigate and address employee issues to full resolution.
  • Ensure all benefit information in all relevant databases is current and accurate.
  • Review, verify, and store documentation associated with qualifying life events and status changes.
  • Enter enrollment information directly into vendor databases as required.
  • Generate and analyze various reports to ensure eligibility of family members for benefit program enrollment and payroll benefits premiums paid through payroll deduction.
  • Conduct monthly and quarterly audits as assigned to ensure compliance of contracts and/or regulatory items.
  • Administer Family Medical Leave Act (FMLA) and Leave of Absence (LOA) programs.
  • Assist employees transitioning to leave of absence status, work release, or needing to continue a leave program.
  • Coordinate ADA documentation and tracking with Employee Relations as required for eligible employees.
  • Process time entry audit for employees on leave of absence status, working with members of Payroll to ensure accurate time reporting.
  • Assist in preparing benefits information and packets for newly eligible employees, status changes, and qualifying events.
  • Participate and/or assist Benefits Specialist Sr. with coordination of new hire orientation.
  • Communicate with carriers and employees regarding coverage changes.
  • Assist employees in filing benefit claims with carriers as needed.
  • Collaborate with Payroll/Finance to ensure billing and payroll deductions are accurate.
  • Produce and disseminate LOA Benefits Billing statements as appropriate.
  • Receive and allocate online credit card and check payments resulting from LOA billing and prepare formal deposit report.
  • Send out bills, collect premiums, and then reconcile reports.
  • Provide administrative support for HR Department as needed, such as inventory supplies, order orientation materials, and other benefit information as needed.
  • Analyze current processes and make recommendations for continuous improvement.
  • Assist team or Benefits Manager with special projects as assigned.
  • Ensure that work achieves measurable goals for customer satisfaction, compliance, and data accuracy.
  • Monitor call abandonment numbers along with call in and out ensuring lean compliance and quality.
  • Adhere to and support team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
  • Adhere to TMCH organizational and department-specific safety, confidentiality, values, policies, and standards.
Requirements
  • Associate's Degree in Human Resources or Business Administration or an equivalent combination of education and experience.
  • Three (3) years of HR & Benefits experience in coordination with Payroll; bilingual in conversational Spanish preferred.
  • None required.
Knowledge, Skills, and Abilities
  • Knowledge and skill to work with the latest technology in Benefits Management with training in software such as Microsoft applications.
  • Knowledge of ERISA, COBRA, FMLA, Medicare, and associated regulations and ADP skills a plus.
  • Knowledge of HRIS systems, training in PeopleSoft preferred.
  • Skill in providing excellent oral and written communications and presenting information through various channels.
  • Skill in performing basic business math to include the ability to calculate figures and compute rate and percent.
  • Ability to work with high levels of accuracy and attention to detail.
  • Ability to adapt to changing assignments and provide enthusiasm to work in an environment that supports new ideas and change.
  • Ability to multi-task and change priorities as required.
  • Ability to compile, analyze, present, and interpret plan documents.
  • Ability to work with high levels of accuracy and attention to detail.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.


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