HDx Account Manager

4 weeks ago


Boston, Massachusetts, United States Agilent Technologies Full time
Job Description

The Account Manager is responsible for managing customer relationships and driving sales growth for Agilent's Healthcare Diagnostics business within the assigned territory (Eastern MA and ME).

Key Responsibilities
  • Sales of Cancer Diagnostic Products, including Genomics and Pathology automated workflow solutions into the Anatomic Pathology/Clinical Marketplace.
  • Promotes Agilent Pathology/Genomics products and identifies potential sales opportunities in a professional manner to achieve the sales plan.
  • Develops and implements strategies to maintain and/or expand sales within an assigned territory.
  • Ability to work in a team environment to effectively collaborate with service, applications and sales and marketing specialists.
  • Forecasts the demand for product(s) within assigned territory.
  • Provides reports on the budget and sales activity for a given period.
  • Accountable for financial proposals (i.e., single use quotes, reagent rentals, Unilateral and Bilateral agreements, etc.), territory management and forecasting.
  • Calls on multiple stakeholders including Pathologists, Administrators, Technicians, Purchasing Agents, and Managers in clinical laboratories located in hospitals, reference testing labs, comprehensive cancer centers and labs involved in clinical diagnostic workflows.
  • Ensures sales, applications and service, and training departments provide post implementation support to assigned accounts.
  • Serves as a point of escalation for issues or activities that the customer encounters during product utilization.
  • Expedites the resolution of customer problems/complaints.
  • Prepares and conducts technical/product presentations and demonstrations.
  • Participates in trade shows by representing the organization and sharing information on products.
  • Provides feedback to marketing and product engineering teams for future product enhancements.
  • Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage).
  • Supplies quarterly and annual business forecasting by providing account trends and sharing future client needs.
Requirements
  • Bachelor's degree in Life Sciences or a Medical Technologist certification and/or equivalent experience.
  • Direct sales experience with a track record of successfully developing new business and maintaining existing accounts with a minimum of 5 years selling medical devices or related products and services.
  • Experience calling on Reference Labs, Medical Centers, Pathologists, or related providers highly desirable.
  • Working knowledge of Genomics and Next Gen Sequencing workflows a plus.
  • Working knowledge of PowerPoint, Excel, MS Teams and navigating CRM tools and other enterprise software.
Work Environment

This position involves regular face-to-face travel, including the inherent risks associated with travel and weather conditions. The position may require working at customer facilities and workshop locations where conditions may vary to include exposure to temperature changes, varying levels of equipment noise, moving objects, electrical/manual machinery, and biologically hazardous materials.

The use of personal protective safety equipment may be required at some locations where safety techniques for handling hazardous materials must be learned and practiced.

Personal Characteristics
  • Function in a responsible, professional manner using good judgment in decision making.
  • Think and act independently with little direct supervision, maintain work ethic, remain focused while working in the field.
  • Maintain strong desire to succeed and to accept accountability for assignments.
  • Make decisions while considering the needs of a global market.
  • Handle the emotional challenges of extensive domestic travel and adjust to the conditions of customer facilities and abide by requirements imposed by non-Agilent facilities in a professional manner.

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